Our Cremation Code of Ethics

Spring Grove Cremation Society works to the highest standards set by our industry and in full compliance of state and federal law. However, to ensure the best possible service is offered to clients, the company has drawn up its own code of ethics. Every member of staff is trained to follow this code at all times. This code is published below:

Code of Ethics for all staff members of Spring Grove Cremation Society

Conduct Towards the Deceased

Transfer: The deceased should be transferred from the place of death or facility within two hours of receiving the notification whenever possible. Failing that, as soon as is practical.

Covering: The deceased is to remain covered by clothing or a gown before the cremation to retain the deceased’s dignity.

Identification: The deceased is to be identified accurately using a positive identification system.

Preparation: The deceased is to be correctly handled at all times in accordance with mortuary standards and procedures as described by the government and other regulatory authorities. This includes a review of all cremation paperwork and the signing of the cremation order by a licensed funeral director.

Belongings: All personal items will be returned or cremated with your loved one based on instructions from the authorizing agent.

Cremation: Only one body is to be cremated at a time to retain the integrity of the remains, and a licensed funeral director must sign off on the entire process. The name of the deceased, the date and time of the cremation, identification number, and any other date relating to the cremation is entered into the permanent digital record in accordance with state law.

Cremated Remains: The cremated remains are to be handled with the utmost respect. Disposition of the cremated remains takes place according to the instructions of the Authorizing Agent.

Conduct Towards the Client

Consideration: Clients are to be treated courteously and patiently at all times, whether on the phone, in writing, or in person. All contact is to be performed with full professionalism and with respect for consumer laws.

Choice: It is our professional responsibility to ensure we offer you all options. This allows you to make informed and educated decisions that are best for you and your family.

Disclosure: Clients must be given the opportunity to review our General Price List before making their service selection, whether online or on the phone.

Explanation: The cremation process must be explained clearly and in writing to the Authorizing Agent. This includes all legal authorization documents.

Confidentiality: All physical records relating to the deceased, the Authorizing Agent and the cremation process are to be held in a secure location at all times. All digital data is encrypted in transit and subject to high technical standards.

OUR COMMITMENT

AFFORDABILITY AND TRUST

We will provide you with the most trusted, convenient and cost-effective cremation package in the greater Cincinnati area.

SIMPLICITY AND CONVENIENCE

We will ensure all your basic cremation arrangements can be made from the privacy of your own home using an online process that is simple and quick.

SERVICE AND EXPERTISE

We will give you and your family excellent and caring service by employing professionals who are experienced and competent.

RESPECT AND COMPASSION

We will care for your loved one at all times, ensuring dignity and respect throughout the entire cremation process.

HONESTY AND AUTHORITY

We will act always in good faith, and we will abide by the laws of Ohio, Kentucky and Indiana and by federal laws.

SECURITY AND RELIABILITY

We will keep your loved one’s records safe and secure, and file all legal paperwork correctly and on time.