Policies and Disclaimers

Obituaries

Spring Grove Cremation Society and our partner companies may publish on our website obituaries that we have been asked to submit for publication to local/national media.

We will not publish information about services that families request remain private. We will honor any written requests from the decedent’s legal next-of-kin to remove a published obituary.

We reserve the right to edit, or refuse to list, a condolence that contains language that is unlawful, harmful, fraudulent, threatening, abusive, defamatory, vulgar, obscene, profane, hateful, racially, ethnically, or otherwise objectionable, or encourages conduct that might constitute a criminal offense.

Information, errors and links on website

We reserve the right to change the information contained in this website without notice. We are not responsible for any unintentional errors that may be contained in this website.

Links to other websites are provided for your convenience and should not be construed as an endorsement of another website or of the business referred to, or promoted, in another website. We grant you permission to follow links to other websites, but we cannot be held responsible for any content errors, copyright violations, libelous statements, offensive subject matter, or any other material that may be contained in those websites, or in any succeeding websites that may be reached by following those links.

Shipping of Cremated Remains Policy

We can package and mail cremated remains by U.S. Priority Mail Express only (other carriers will not accept cremated remains) anywhere in the United States for an additional cost (not including the cost of the urn).

Refunds & Returns Policy

If for any reason you did not use an item or service, you are entitled to a refund. All refunds will be credited to the credit card used at the time of purchase.

Privacy Policy

We understand that your privacy is an important issue when visiting our website and using our online service to order a cremation. Therefore, we have provided the following information to help you understand what information we may gather from our site, and how we may use this information once it has been gathered.

Personal Information

Spring Grove Cremation Society may collect personal information that you provide when you complete any online form, application or survey. Information you provide in a request for service or information link/email will be forwarded to one of our associates or affiliates so a staff member can respond to the request.

Spring Grove Cremation Society may contact you if you submit a request for additional information with regard to that request. Our company is the sole proprietor of all data files gathered, and we will not rent or sell your personal information or that of the decedent to non-affiliate companies without your consent.

Site Visitorship Data

Spring Grove Cremation Society uses aggregated site visitorship data to improve the content and services offered to site visitors. All reports cite visitorship data on an aggregate, anonymous basis, which means that no personal information is associated with it. This data may include:

  • The number of people who visit our site
  • The pages they visit
  • The amount of time they stay on our site
  • The domain name of the site where visitors are connecting from (e.g. comcast.com)

Use of Cookies

“Cookies” are small text files that a website transfers to a site visitor’s hard disk or browser for added functionality or for tracking website usage. Spring Grove Cremation Society does not use cookies to gather personal information, like a person’s name or e-mail address. In order to measure the effectiveness of our online presence, we may use cookies to identify repeat visitors to our website, to determine the path visitors take on our site, and to identify visitors who came to our site as the result of a link on a third party website. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis.

Security

Spring Grove Cremation Society uses SSL (Secure Socket Layer) encryption technology to protect credit card information submitted in an online form. This technology protects you from having your information intercepted by anyone other than our company while it is being transmitted.
We work hard to ensure that our systems are secure and that they meet industry standards. Where appropriate, we employ firewalls, encryption technology, user authentication systems (e.g., user names and passwords), and access control mechanisms to control access to systems and data.

Hyperlinks

This website contains hyperlinks or “links” to other sites, and other sites may “link” to this site. Websites linking to and from this site may have different privacy practices from the ones described in this Privacy Policy statement. You should read the privacy statements of other websites you visit. This privacy statement applies solely to information collected by this website.

Changes to Our Internet Policies

Spring Grove Cremation Society will occasionally make changes to these policies. We recommend that you revisit this statement from time to time to learn of new privacy practices and policy changes.

Contacting the Webmaster

Your comments about our services and policies are important to us. If you have any questions, concerns, or complaints about our polices, or you want to tell us what you think about any of our on-line products and services, you can use the “Contact Us” form/link accessible from every page on this site, or you can send an email directly to our Webmaster by writing to info@springgrovecremation.com.

This policy statement was last amended in 2016.

OUR COMMITMENT

AFFORDABILITY AND TRUST

We will provide you with the most trusted, convenient and cost-effective cremation package in the greater Cincinnati area.

SIMPLICITY AND CONVENIENCE

We will ensure all your basic cremation arrangements can be made from the privacy of your own home using an online process that is simple and quick.

SERVICE AND EXPERTISE

We will give you and your family excellent and caring service by employing professionals who are experienced and competent.

RESPECT AND COMPASSION

We will care for your loved one at all times, ensuring dignity and respect throughout the entire cremation process.

HONESTY AND AUTHORITY

We will act always in good faith, and we will abide by the laws of Ohio, Kentucky and Indiana and by federal laws.

SECURITY AND RELIABILITY

We will keep your loved one’s records safe and secure, and file all legal paperwork correctly and on time.